We process orders promptly to ensure fast delivery, typically within 24-48 hours. If you need to make a change, contact us as soon as possible. If the order hasn’t shipped yet, we’ll do our best to adjust or cancel it.
I entered the wrong address - what should I do?
Please contact us immediately. Address changes are only possible before the order ships.
Why didn’t I receive an order confirmation?
Check your spam or promotions folder. If you still don’t see it, contact us, and we’ll resend it.
2. Shipping & Delivery
How long does shipping take?
Processing: 24-48 hours Delivery: Typically 5-7 business days, depending on the region
Do you offer free shipping?
Yes - free shipping is provided on all orders storewide.
Will I receive tracking information?
Yes. As soon as your order ships, you’ll receive a tracking link via email.
What if my package is delayed?
Occasional delays can happen due to customs or peak seasons. If your package appears stuck, contact us and we’ll assist immediately.
3. Returns & Satisfaction
What if I’m not satisfied with my purchase?
Your satisfaction matters to us. We offer a 30-day return window on unused items in original condition.
Do I have to pay return shipping?
Return shipping policies vary by location and reason for return. Our support team will guide you through the process.
What if my item arrives damaged or defective?
Contact us with photos, and we’ll arrange a replacement or refund right away.
4. Product & Usage
Are Fit2Great products suitable for beginners?
Yes. Our equipment is designed for all fitness levels - from beginners to advanced users.
Can I use the equipment at home without a gym?
Absolutely. Our products are specifically designed for effective workouts in small spaces, and from anywhere in the world.
How durable are your products?
We use high-quality materials tested for strength, stability, and long-term use.
Do I need prior fitness experience?
No. Many customers start their fitness journey with Fit2Great products.
5. Push-Up Board Specific
Does the push-up board really target different muscles?
Yes. The color-coded system guides hand placement to emphasize chest, shoulders, triceps, or back.
Is it stable on floors?
Yes. The base is designed to remain stable on most surfaces. For extra grip, use on a mat or carpet.
Can heavier users use it safely?
The board is engineered for strength and stability. If you have specific concerns, contact us for guidance.
6. Apparel & Accessories
How do I choose the right size?
Each product page includes a sizing guide. If you’re between sizes, we typically recommend sizing up for comfort. If you are still not sure, feel free to reach out and we will guide you to your best fit.
Will the clothing shrink or lose shape?
Our fabrics are designed to maintain fit and performance when washed according to care instructions.
7. Payments & Security
What payment methods do you accept?
We accept major ShopPay, credit/debit cards, PayPal, and other secure payment methods depending on your region.
Is my payment information safe?
Yes. All transactions are encrypted and processed through secure gateways.
8. Support & Contact
How do I contact customer support?
Use our Contact page or email us directly. We aim to respond within 24 hours.
Do you offer workout guidance?
Many products include instructions, and we regularly share tips to help you get the most from your equipment.
