Refund policy

🔄 Fit2Great Return & Refund Policy

Last updated: August 24, 2024

Thank you for shopping with Fit2Great. We want you to be fully satisfied with your purchase. If you're not, we're here to help.

📅 30-Day Return Policy

We offer a 30-day return window, which means you have 30 days after receiving your item to request a return.

Eligibility Requirements:

To be eligible for a return, your item must be:

  • In the same condition as when you received it

  • Unworn or unused

  • With original tags and packaging

  • Accompanied by a receipt or proof of purchase

🔁 How to Start a Return

To begin your return, contact us at:
📧 fittogreat@gmail.com

Once your return is accepted, we will send:

  • A return shipping label

  • Instructions on how and where to send your item

❗ Important: Do not send items back without first contacting us. Unauthorized returns will not be accepted.

🛠️ Damages and Issues

Please inspect your order upon delivery. Contact us immediately if your item is:

  • Defective

  • Damaged

  • Incorrect (wrong item shipped)

We’ll evaluate the issue and work to resolve it quickly.

🚫 Non-Returnable Items

We do not accept returns on:

  • Perishable goods (e.g., food, flowers, plants)

  • Custom or personalized items

  • Personal care products (e.g., beauty items)

  • Hazardous materials, flammable liquids, or gases

  • Sale items or gift cards

If you're unsure whether your item qualifies, please reach out before requesting a return.

🔄 Exchanges

The quickest way to get the item you want is to return the one you have. Once your return is accepted, place a new separate order for the replacement item.

🇪🇺 EU 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

The item must still be:

  • Unused and in original condition

  • With tags and original packaging

  • Accompanied by proof of purchase

💳 Refunds

Once we receive and inspect your returned item, we’ll notify you of the approval status.

If approved:

  • A refund will be issued to your original payment method within 10 business days

  • Please note: Your bank or card issuer may take additional time to process and post the refund

If it’s been more than 15 business days since your refund was approved, please contact us at fittogreat@gmail.com.